7/27/2023 0 Comments Images of effective listening![]() On a jobsite, effective listening allows for you to make accurate safety recommendations. When you’re listening, you’re learning and improving.” Hawk said that although talking might help us become better speakers and presenters, listening offers far more learning opportunities. You can’t go wrong by listening twice to the reframing of what they said or clarification.” “As the person who is listening, your responsibility is to take in what’s coming at you the way it was meant. “When you’re listening, you don’t know whether you’re getting it all,” Shore said. Follow that up by listening to their response, clarifying any questions and then listening again. The first step is listening, then responding to the worker’s issue or concern. This can help you listen more and clarify what a worker is trying to communicate. She recommends a “listen, speak, listen, listen” strategy. “They feel respected.” Enhancing safetyĮffective communication in work settings requires three times as much listening as talking, Shore said. If you assure workers that a troublesome manufacturing line they’re concerned about will be inspected, “they feel heard,” Shore said. This machine, I can’t put my finger on it, but there’s something that’s not quite right.’” The worker needs to feel comfortable and needs to feel there’s a relationship to be able to say, ‘Hey, safety person, something is funky. “The relationship is all about trust,” Shore said. People long for somebody to listen.”Ĭommunications consultant, speaker and professor Leslie Shore, author of the book “Listen to Succeed,” said the connection between worker and safety pro is paramount to everyone’s safety and health on the jobsite. People are willing to come to you and they’re also willing to confide in you. “You know you’re doing it right by the fact that people come to you. How do you know if you’re a good listener? It’s easy, Hawk said. Workplace benefitsĪccording to the National Safety Council’s Supervisors’ Safety Manual, the average supervisor spends about 70% of the workday communicating. Safety+Health columnist and popular motivational speaker Richard Hawk discusses this article with the magazine's editorial team on the December 2022 episode of Safety+Health 's “ On the Safe Side” podcast.
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